TERMS AND CONDITIONS OF SALE
These terms and conditions of sale and service govern the sale of products made through the website https://progettocuore.com, owned by Marta Cristina Salvucci, who directly manages its content as well as its commercial, organisational, logistical, accounting and administrative activities.
Purchases made through the website are governed by the applicable Italian and European legislation concerning distance contracts and consumer protection.
In addition to the provisions of law, the following terms and conditions of sale and service apply.
Progetto Cuore - Sole Proprietorship Marta Cristina Salvucci, hereinafter referred to as "Progetto Cuore", reserves the right to modify these terms and conditions of sale. Any new terms and conditions shall become effective from the date of their publication on the website and shall not apply retroactively to orders already concluded.
Customers are therefore invited to carefully read these terms and conditions before making each purchase on the website.
1 - ORDER ACCEPTANCE
To place an order, the customer must be of legal age.
The order placed by the customer constitutes a purchase proposal. The sales contract shall be deemed concluded when the customer receives the order confirmation from Progetto Cuore, following verification of the correct completion of the ordering procedure, product availability and payment authorisation.
The customer is advised to keep the order confirmation received by e-mail.
If the customer does not receive the order confirmation, they are invited to contact Progetto Cuore.
In the event that it is impossible, even temporarily, to fulfil all or part of an order received, Progetto Cuore will promptly inform the customer and agree with them on how to manage the order.
If the product is unavailable and it is not possible to fulfil the order, the customer may request the partial or total cancellation of the order and the refund of any amount already paid for the unavailable products.
If the information provided by the customer is incomplete, inaccurate or insufficient to allow correct delivery of the products or proper administrative management of the order, Progetto Cuore may contact the customer before processing the order. If the information provided is not sufficient or correct for contacting the customer, it shall be the customer's responsibility to contact Progetto Cuore. Progetto Cuore shall not be held responsible for incorrect information entered by the customer.
2 - MINIMUM ORDER
There is no minimum order amount.
3 - RIGHT OF WITHDRAWAL
Pursuant to Articles 52 et seq. of the Italian Consumer Code, customers acting as consumers have the right to withdraw from a distance contract, without having to provide any reason, within 14 days from delivery of the products.
The period begins on the day on which the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods or, in the case of separate delivery of several goods ordered in a single order, on the day on which physical possession of the last good is acquired.
To exercise the right of withdrawal, the customer must inform Progetto Cuore of their decision by means of an explicit statement before the withdrawal period expires, through the dedicated returns section of the website. The customer must also contact us by e-mail at mail@progettocuore.com or through the instant messaging service WhatsApp.
Progetto Cuore will confirm receipt of the withdrawal request without undue delay through the form and will proceed with the creation of a personalised return label according to the customer's needs (the collection address and the sender's name may also be changed).
The right of withdrawal does not require the product to be returned necessarily in a sealed package. However, where boxes or packaging form part of the product itself, the packaging must not be damaged in a way that could compromise its subsequent sale to another customer. The consumer may examine the goods to the extent necessary to establish their nature, characteristics and functioning.
The customer is nevertheless responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning. Any decrease in value will be assessed once the returned product or products have been received at the warehouse.
After notifying the withdrawal, the customer must arrange to return the goods without undue delay and, in any event, within 14 days from the date of notification of the withdrawal.
Unless otherwise agreed, return shipping costs for a change of mind or incorrect size are borne by the customer (in this case, the rules governing product exchanges apply, with a maximum period of 7 days). In the event of errors in product descriptions, non-conforming products or shipping errors, return shipping costs are borne by Progetto Cuore, as are the shipping costs for the replacement product.
In the event of a valid exercise of the right of withdrawal, Progetto Cuore will refund the payments received from the customer using the payment method used for the purchase or another method agreed with the customer. Alternatively, the customer may choose a voucher to be used on the website within 1 year from the return.
Progetto Cuore will withhold the refund until the goods have been received and their condition and preservation have subsequently been assessed. In the event of loss of the parcel or damage to the returned goods, Progetto Cuore shall not be held responsible; the customer shall be responsible for filing a claim with the carrier, and Progetto Cuore shall not be required to issue the refund.
Withdrawal for a non-conforming or defective product
If the product received does not conform to the order, presents a lack of conformity or an original defect, the customer may exercise the remedies provided for under the legal guarantee of conformity.
In such cases, the customer is invited to contact Progetto Cuore at mail@progettocuore.com, or via WhatsApp at https://wa.me/393913612228, describing the problem and attaching photographs of the product and, where applicable, its packaging.
Where the product is found to have a lack of conformity, Progetto Cuore will manage the request in accordance with the remedies and conditions provided by law, also involving the product manufacturer directly. Cuore Lavabile shall not be responsible for any negative response from the manufacturers, as it acts solely as an intermediary in the sale.
Returns or exchanges for reasons other than the statutory right of withdrawal
In addition to the statutory right of withdrawal, Progetto Cuore offers, for products for which this possibility is available, the option to request a product exchange within 7 days from receipt of the product.
Commercial exchanges are accepted exclusively for products that are intact, complete in all their parts and unused.
Return shipping costs and any shipping costs for sending the replacement product are borne by the customer, unless otherwise agreed.
If the customer requests a commercial return without replacement, outside the exercise of the statutory right of withdrawal and in cases where Progetto Cuore accepts such return, the refund may be made either through the payment method used for the purchase or in the form of a voucher to be used on the website, valid for one year.
This possibility of commercial exchange or return is an additional condition offered by Progetto Cuore and does not in any way limit the mandatory rights granted to consumers by law.
Decrease in the value of products
In the event of exercising the right of withdrawal, the customer is exclusively responsible for any decrease in the value of the product resulting from handling beyond that necessary to establish its nature, characteristics and functioning.
Any decrease in value will be assessed based on the actual condition of the returned product and may not be applied automatically or on a flat-rate basis. The assessment shall be final.
The customer shall not be responsible for normal handling necessary to examine the product within the limits permitted by the legislation governing the right of withdrawal.
4 - LEGAL GUARANTEE OF CONFORMITY
The characteristics of the products are indicated in the respective product descriptions and can be consulted during the selection process and before completing the purchase.
Progetto Cuore is responsible towards consumers for any lack of conformity existing at the time of delivery of the goods, in accordance with the legislation governing the legal guarantee of conformity.
For new products, the legal guarantee of conformity lasts for two years from delivery of the product, in accordance with the applicable legislation.
In the event of a lack of conformity, the consumer may request the remedies provided by law, including, primarily, repair or replacement of the product and, in the cases provided for by law, a reduction in the price.
The legal guarantee does not cover defects or damage resulting from improper use, use contrary to the manufacturer's instructions, incorrect maintenance, normal wear and tear or other causes not attributable to a lack of conformity existing at the time of delivery.
Products may also be covered by any commercial warranties offered by their respective manufacturers, which are additional to and do not replace the legal guarantee of conformity.
Progetto Cuore shall not be responsible for damage resulting from use of the product that does not comply with the instructions for use or the indications provided by the manufacturer.
For any assistance, please contact: mail@progettocuore.com.
5 - PRICES AND INVOICING
The prices published next to the products are expressed in euros and include VAT and any other applicable taxes.
The total amount of the order consists of the sum of the prices of the products purchased, applied at the time the order is placed, plus any delivery charges indicated during the purchasing process.
Progetto Cuore reserves the right to modify product prices and any shipping costs. The customer will only be charged the prices and costs displayed and accepted at the time the order is concluded.
6 - APPLICABLE LAW
Sales contracts concluded with Progetto Cuore are governed by Italian law.
For customers acting as consumers, the mandatory provisions of law applicable to consumer protection remain unaffected, including any provisions of the legislation of the consumer's country of residence where applicable.
7 - PAYMENT METHODS
Products and services offered by Progetto Cuore may be purchased using the payment methods available at the time of the order.
- Credit card
- PayPal
- Satispay
- Advance bank transfer
- Advance Postepay top-up
Credit card / PayPal
Payments made by credit card or PayPal are processed through the payment systems available during the purchasing process.
Credit card details are not handled directly by Progetto Cuore when payment is made through the relevant payment service provider.
This payment method may also be used for purchases made by customers residing outside Italy, according to the methods available on the website.
Bank transfer
Bank transfer is used for advance payment of products and services offered by Progetto Cuore.
Payment must be made within 7 working days from the date of the order, unless otherwise indicated.
The payment reference must include the order number, the first and last name of the person who placed the order.
The bank transfer must be made in favour of: Marta Cristina Salvucci
Bank transfer details:
Marta Cristina Salvucci - ING Direct
IBAN: IT04M0347501605CC0011480726
To speed up payment verification, the customer may send the payment receipt or screenshot to mail@progettocuore.com or via WhatsApp.
If payment is not notified, order processing times may be delayed.
Postepay top-up
Account holder:
Marta Cristina Salvucci - SLVMTC85L64E507I
Postepay:
5548110001676522
To speed up verification of the payment, the customer may send the receipt or screenshot of the top-up to mail@progettocuore.com or via WhatsApp.
If payment is not notified, order processing times may be delayed.
8 - DELIVERY CONDITIONS
Delivery in Italy
Progetto Cuore delivers to customers' homes via express courier. Shipping costs are not included in the product prices and are indicated during the purchasing process.
Orders paid by credit card, PayPal or Satispay are normally prepared and dispatched within 1/2 working days, unless otherwise indicated in the order confirmation or product description.
The stated times may vary due to periods of high order volumes, holidays, strikes, service disruptions or delays attributable to the transport service.
Delivery in Europe
Progetto Cuore delivers to European countries for which shipping is available at the time of the order. Shipping costs are indicated during the purchasing process and may vary depending on the destination, weight and dimensions of the shipment.
In the case of payment by bank transfer, the shipment will be made after verification of the actual receipt of payment.
The times indicated above normally refer to order preparation and handover to the courier and do not constitute a guarantee of delivery within a specific period, unless expressly stated as such.
Products are shipped to the address provided by the customer during the purchasing process.
For shipments to countries where customs duties, taxes, import charges or other costs are due, such costs shall be borne by the customer and may be requested by the competent authorities or the carrier.
9 - PERSONAL DATA PROTECTION
Personal data provided during registration and purchases made through the website are processed in compliance with the applicable data protection legislation.
Data is used to manage orders, payments, shipments, customer assistance and other activities connected with the management of the contractual relationship.
Data may be used to send commercial and promotional communications exclusively in the cases and according to the procedures provided for by applicable legislation and, where necessary, with the consent of the data subject.
Progetto Cuore does not transfer customers' personal data to third parties for their own commercial purposes, except where otherwise provided in the privacy policy or required by law.
Data may be communicated to parties collaborating with Progetto Cuore in activities necessary for order fulfilment, such as payment service providers, couriers and IT service providers.
For detailed information on the processing of personal data, data subject rights and how to exercise them, please consult the Privacy Policy available on the website.
10 - CUSTOMER SUPPORT
At Progetto Cuore, customer satisfaction is important. For this reason, customer support is available for questions relating to orders, products and after-sales assistance.
Progetto Cuore can be contacted by e-mail at mail@progettocuore.com or via WhatsApp.
Progetto Cuore normally aims to respond to requests within 1 working day of receipt, subject to the volume of requests and the complexity of the issue. Contact via chat is faster and recommended for urgent matters.
11 - PURCHASING PROCEDURE
The purchasing procedure on the website is divided into several stages.
The first step consists of searching, through the menu or the website search system, for the product or products of interest.
Once the product has been identified, the customer can add it to the shopping cart using the appropriate button.
After checking the contents of the shopping cart, the customer can proceed with the purchase by selecting the appropriate button to access the payment stage.
At this point, the customer can log into their account or register, where the procedure requires it.
The customer must then verify or enter the delivery address, choose the available payment method and check the order summary before confirming the order.
Once the order has been confirmed, the customer will receive an e-mail containing a summary of the purchase and information regarding order management.
Electronic payments are made through the payment systems made available during the purchasing process.
Thank you for choosing Progetto Cuore!