PRIVACY POLICY

This Privacy Policy describes how personal data is collected and processed when you use the website www.progettocuore.com (the “Website”).

The Data Controller is Marta Cristina Salvucci, acting on behalf of Progetto Cuore. For any questions regarding the processing of personal data, you can contact the Data Controller through the contact form available on the Website.

1. Types of Personal Data Collected

Among the types of Personal Data that this Website collects, either directly or through third parties, are: Cookies, Usage Data, Company Name and other information voluntarily provided by the user.

Personal Data may be provided voluntarily by the user or, in the case of Usage Data, collected automatically while browsing the Website.

Unless otherwise specified, all Data requested by the Website is necessary for the provision of the requested service. If the user refuses to provide certain Data, the Website may not be able to provide the requested service.

Where the Website uses Cookies or similar tracking technologies, these may collect information concerning the user's browsing activity and interaction with the Website.

The user is responsible for any Personal Data of third parties obtained, published or shared through the Website and confirms that they have the right to communicate or disseminate such Data.

2. Methods and Place of Processing

Methods of Processing

The Data Controller takes appropriate technical and organisational measures to protect Personal Data against unauthorised access, alteration, disclosure or destruction.

Processing may be carried out using electronic and/or paper-based tools by persons specifically authorised to process Personal Data. These may include personnel involved in administrative, commercial, marketing, legal and technical activities.

Personal Data may also be processed by external service providers, including technical service providers, hosting providers, IT service providers, shipping and delivery companies, communication agencies and other suppliers involved in the operation of the Website and the provision of services.

Where required by applicable law, such parties may be appointed as Data Processors. The user may request information regarding the categories of Data Processors involved in the processing of their Personal Data.

Place of Processing

Personal Data is processed at the operational locations of the Data Controller and, where applicable, at the locations of the third parties involved in the processing.

Where Personal Data is transferred outside the European Economic Area, such transfer will be carried out in accordance with the safeguards required by applicable data protection legislation.

3. Retention Period

Personal Data is processed and stored for the period necessary to fulfil the purposes for which it has been collected and, where applicable, for the period required by law or necessary to establish, exercise or defend legal claims.

Once the applicable retention period has expired, Personal Data will be deleted or anonymised, unless further retention is required or permitted by law.

4. Purposes of Processing

Personal Data may be processed for the following purposes:

• providing and managing commercial services;
• processing and managing orders and purchases;
• managing deliveries and shipments;
• providing customer support;
• responding to requests submitted through contact forms;
• sending newsletters and commercial communications where permitted and, where required, based on the user's consent;
• carrying out statistical analysis and improving the Website;
• managing interactions with social networks and other external platforms;
• fulfilling legal and regulatory obligations.

5. Purchase Experience

When placing an order, the Website processes the information necessary to manage the purchase, payment and delivery of the products.

The Website may also use Cookies or similar technologies to remember information entered by the user during the purchase process, facilitate navigation and provide a more personalised shopping experience.

Depending on the functions available on the Website, these technologies may also allow the Website to remember recently viewed products or products added to a wishlist.

6. Contacting the User

By submitting a contact request through the forms available on the Website, the user authorises the Website to use the information provided to respond to the request and provide the requested assistance.

7. Interaction with Social Networks

The Website may allow interaction with social networks or other external platforms. Such interactions may result in the collection and processing of Personal Data by the relevant third-party platforms.

The processing of Personal Data by these third parties is governed by their respective privacy policies and terms of service.

8. Statistics

Google Analytics

This Website may use Google Analytics, a web analytics service provided by Google, to collect statistical information about the use of the Website, such as visits, interactions and general browsing behaviour.

The information collected through Google Analytics is used to analyse and improve the performance and usability of the Website.

For further information regarding the processing of data by Google Analytics, please refer to Google's privacy documentation.

9. Newsletter

Where the user subscribes to the newsletter, the email address and any other information necessary to manage the subscription may be processed for the purpose of sending newsletters and commercial communications.

The user may withdraw consent to receive commercial communications at any time by using the unsubscribe link included in the communications or by contacting the Data Controller.

10. Rights of the User

Under applicable data protection legislation, including the GDPR where applicable, the user may exercise the following rights:

• the right to access their Personal Data;
• the right to request correction of inaccurate or incomplete Data;
• the right to request deletion of Personal Data where the applicable legal conditions are met;
• the right to request restriction of processing;
• the right to receive Personal Data in a structured, commonly used and machine-readable format, where applicable;
• the right to object to certain processing activities;
• the right to withdraw consent where processing is based on consent.

Requests concerning the exercise of these rights may be submitted to the Data Controller through the contact details provided on the Website.

The user also has the right to lodge a complaint with the competent data protection supervisory authority where they believe that their Personal Data has been processed unlawfully.

11. Cookies

The Website uses Cookies and similar technologies to ensure its proper functioning, remember user preferences, provide requested services and, where applicable, analyse Website usage.

Depending on their purpose, certain Cookies may require the user's consent before they are stored or used. The user can manage or withdraw consent through the cookie settings available on the Website, where provided.

Managing Cookies through the Browser

The user can also manage or delete Cookies through their browser settings. The procedures may vary depending on the browser used.

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

12. Contact

For any questions regarding this Privacy Policy or the processing of Personal Data, the user may contact Progetto Cuore through the contact details and contact form available on the Website.